Meet Live Support on the Biswap Website! | Intercom is Launched!

4 min readOct 21, 2021

High-quality customer care is an essential component of a powerful DeFi project. Biswap is in permanent and prospective growth. So we aim to provide the best opportunities for users and comfortable conditions for a full experience on the Biswap platform!

The special bot has been created to allow our users easily find answers, tips, and other important information at any time. So, to increase the quality of customer service, we present you with a specialized tool — Intercom!

Do you want to launch your conversation already? View this article and go!

Meet Community Drivers of Biswap

Biswap was looking for tech-savvy professionals with a great level of responsibility and management skills who are in love with the project. Good news: we have found them, the individuals who enjoy engaging with users as well as providing excellent customer service to the dynamic Biswap community.

Community Driver is an important person in the International Biswap TG Chat who provides excellent customer service to each member of Biswap community!

Meet Biswap Community Drivers by using /community_drivers command in Biswap Telegram International Chat:
👨‍💻 https://t.me/biswap

Community Drivers will be responsible for the management of the Biswap social media presence in the international Telegram chat.

Intercom Benefits on Biswap

Prompt response
We vastly simplified access to information and contact with Official Biswap Admins. Now you no longer have to switch to different tabs or apps. Everything is available in just a couple of clicks on Biswap website!

Avoid scammers
Using an intercom minimizes the risks of facing users that impersonate the official Biswap admins. Thanks to Intercom, it is possible to communicate only with the official admins of Biswap. They will contact you as soon as you request.

Informative articles
Intercom allows you to get easy access to the Biswap Zendesk, which contains a great variety of useful information. There you can find Project Overview, FAQ, Announcements, Education Hub, and much more.

How to use Live Support on the Biswap Website?

The usability of Intercom on Biswap is quite simple.

To start your conversation look for the button at the bottom right corner of any Biswap page and click on it to begin.

To be assisted you need to click Send us a message

After you click Send us a message you will see 5 ways to begin the talk:

Just walking around — to become familiar with Biswap via social media.
I want to learn more about Biswap — to discover the guide on how to use beneficial Biswap products.
I have an issue — to see solutions of feasible cases.
I want to report a bug — to easily report a bug.
FAQ — to find answers among the list of the most frequently asked questions.

If the solution proposed by the bot is not enough for you, you can always contact the Biswap support by clicking Contact support manager:

Besides, you can easily find any conversation in the Your Conversations section!

Use the Search for help tab to reach the information you are looking for and get transferred to Biswap Zendesk article full of all the details you need:

We are thrilled to provide such a convenient feature for Biswappers.

Closing Thoughts

Intercom is specially intended for the convenience of Biswap users. Our team appreciates your activity and always aims to make your experience of the platform the best.
You don’t have to look for information for hours or check if the admin is official. Now there is an indispensable Robi-bot that is ready to quickly answer all of your questions around the clock!

Come on! Become a part of the solid Biswap Community! Let’s stay in touch and keep strengthening in DeFi together!